Terms & Conditions

VALUE LINE MATTRESSES, PILLOWS, SHEETS, TOPPERS, FURNITURE, AND BEDDING ACCESSORIES: 

  •  No returns/exchanges. All sales on these items are final.

MATTRESS EXCHANGES/COMFORT GUARANTEE CONDITIONS:

  • NO RETURNS      
  • Restocking fees apply on all exchanges: Exchanges made in under two weeks from delivery date are subject to a 20% restocking fee and after two weeks a 10% restocking fee. Exchanges can only be made within 100 days of delivery of new mattress
  • Mattress Lot offers in-store credit, no refund for the difference if choosing a lower priced mattress
  • No exchanges for the following categories: Custom orders, floor models, customer exchanges, warranty replacements, and all value line models
  • Removal of law tags voids exchange period and warranty
  • You are limited to one exchange
  • Exchange only valid only if customer purchases and uses a mattress protector from Mattress Lot
  • Mattress Lot strongly encourages customers to sleep on your new mattress for at least 3 weeks before exercising exchange option
  • Your new mattress will feel different than the floor model and take time to break in. Floor model mattresses have been broken in
  • Mattresses must be free of stains, dirt, pet hair and strong odors in order for exchange to be valid
  • Mattress must be elevated off the floor by a foundation or properly supported platform frame for exchange to be valid
  • Mattress Lot reserves the right to inspect mattress to determine if it’s eligible for exchange
  • In store credit is available for up to one calendar year

 MANUFACTURER’S WARRANTY:

  • The manufacturer of your mattress bears sole responsibility for determining the validity of your warranty claim.
  • The manufacturer will consider all materials that you submit and will communicate directly with you regarding your claim.
  • Mattress Lot will provide you with contact information for the manufacturer upon request
  • Warranty details are typically enclosed inside the factory seal upon delivery of the mattress or coded on the law tags
  • Warranties are only valid if the mattress is clean, free of stains and discolorations, or other hazards. 
  • Mattress Lot strongly recommends the use of a mattress protector to ensure the validity of your warranty
  • Warranty may not be valid if your mattress has been used on the floor or inadequate support , bent or folded, or if it’s determined the mattress was used inappropriately (i.e. jumping/ standing on the bed, damaged while moving)
  • Warranty replacements do not have an exchange period
  • Removal of law tags voids warranty
  • Warrantied mattresses are repaired or replaced with the same or similar value model (no cash value)

ELECTIVE MATTRESS RECYCLING / DISPOSAL SERVICE:

  • Mattress Lot does not dispose of/ or recycle furniture, including bed frames
  • Your old mattress will be inspected and sealed in plastic to ensure sanitary disposal. 
  • Your discarded mattress will go to one of two places depending on its family in need
    • ECR: Locally owned recycler will separate all components for recycling. Metals, foams, fabrics, lumber – all materials are reused
  •  In order to ensure the safety of our employees and customers: Mattress Lot reserves the right to refuse this service if your old mattress or box is stained, wet, has strong odors, deep tears, mold, pet hair, or is found to be unsafe to handle by our delivery team. A full refund will be issued in the event we are unable to provide this service.

IF YOU ARE BUYING A STUMPTOWN MATTRESS WITH A 100 NIGHT SLEEP GUARANTEE: 

  • We require you to sleep on your mattress for at least 21 days before making a return
  • Your return option ends after 100 days of receiving your mattress
  • Only one (1) mattress refund per household every 18 months (if you are considering the purchase of multiple mattresses we encourage you to buy one mattress and make sure it’s the perfect fit before purchasing multiple mattresses).
  • Mattress must be free of stains
  • These terms & conditions supersede Mattress Lot terms & conditions

MISSION CRAFT FURNITURE:

Mattress Lot sells Mission Craft Furniture on consignment. Mattress Lot is not responsible for warranty handling, delivery, or anything else related to Mission Craft’s services beyond the sale of their products. Mission Craft purchases are all sales final. All questions pertaining to Mission Craft purchases should be directed to Ted at Mission Craft Furniture:  missionfurniture@gmail.com or 503-235-9258

 

CONTACT US

Mattress Lot is located at 2406 NE Sandy Blvd. Portland, Oregon 97232 USA.

Our phone number: 503 896 1072

Email:  buylocal@mattresslot.com